Shipping Policy

At ANIMURA, we aim to deliver your order safely and as quickly as reasonably possible.

Estimated Delivery Time

Our expected delivery time within Egypt is 3–6 business days. This estimate may vary depending on the governorate and delivery area, shipping volume, public holidays, operational circumstances, or rescheduling requested by the customer.

Order Confirmation

Before an order is handed to Bosta, ANIMURA confirms it with the customer through WhatsApp. An order is not sent to Bosta until the customer has confirmed it.

Shipping Provider

Orders are shipped through Bosta. Customers may be able to track shipment progress using the tracking information provided for their order.

Open Package / Inspection Upon Delivery

ANIMURA enables the Open Package option for eligible shipments. This allows the customer to open the package and inspect the product in front of the Bosta courier before accepting the order.

If the customer chooses not to accept the product after inspection, it must remain unused, unworn, undamaged, and in its original condition. The product may not be used and then rejected during delivery inspection.

Delivery Fees

ANIMURA charges a flat delivery fee of EGP 110 for all orders across Egypt.

Cancellation Before Dispatch

You may cancel your order without any shipping cost before it is handed to Bosta.

After the Order Is Handed to Bosta

Once an order has been handed to Bosta, it is no longer treated as a free pre-dispatch cancellation. If the customer changes their mind after dispatch, or refuses delivery without a valid product or order problem, ANIMURA has already incurred shipping and logistics costs. If there is a genuine problem with the product or the order, please see our Return & Refund Policy.

Failed Delivery / Redelivery

If delivery fails because of the customer, for example the customer is unavailable, repeatedly does not answer, the address provided is incorrect or incomplete, or the customer requests another delivery attempt, a new delivery attempt may require a new shipping charge.

If delivery fails because of ANIMURA or a Bosta/courier operational error, the customer does not pay any additional delivery charge.

Future Orders After an Unjustified Refusal

If a customer previously refused a dispatched Cash on Delivery order without a valid ANIMURA, product, or shipping issue, ANIMURA may require the shipping fee to be paid in advance before dispatching a new order. This is an operational condition for re-dispatch after a previous unjustified refusal. The product price may still follow the normal available payment method.

Official ANIMURA estimated delivery timeframe: 3–6 business days.