Return & Refund Policy

At ANIMURA, we want the exchange and return process to be clear and straightforward. Returns and exchanges are available within 14 days from the date you receive your order.

Inspection Upon Delivery

You may open and inspect your order in front of the Bosta courier when the Open Package option is available. If you decide not to accept the product after inspection, it must remain in its original condition, unused, unworn, unwashed, undamaged, clean, and in its original packaging whenever possible.

Exchanges

You may request an exchange within 14 days of receiving your order. ANIMURA sends the replacement product, Bosta delivers it and collects the original product, and the original is returned to ANIMURA.

Exchange Fees

Exchange shipping costs are paid by the customer unless the exchange is required because of a manufacturing defect, an incorrect product sent by ANIMURA, or a clear order-preparation error caused by ANIMURA. In these cases, ANIMURA will cover the applicable exchange cost.

Returns

You may request a return within 14 days of receiving your order. Bosta will collect the product and return it to ANIMURA.

Return Fee

EGP 125

This fee is paid by the customer unless the return is caused by a manufacturing defect, an incorrect product sent by ANIMURA, or a confirmed mistake made by ANIMURA. In those cases, ANIMURA will cover the applicable return cost.

Return & Exchange Conditions

To qualify, the product must be unused, unworn, unwashed, undamaged, clean, in its original condition, and in its original packaging whenever possible. ANIMURA may refuse a return or exchange if the product shows signs of use, washing, damage, or misuse after delivery.

Defective or Incorrect Products

If you receive a product with a manufacturing defect, a product different from what you ordered, or the wrong size or item due to an ANIMURA order-preparation mistake, please contact us as soon as possible. After confirming the issue, ANIMURA will cover the appropriate exchange or return shipping cost.

Refunds

Once the returned product reaches ANIMURA and is inspected, the refund process will begin if it meets the conditions. The refund method will be arranged with the customer using the available options. Return or shipping fees are not refundable when the return is based on personal preference and there was no error or defect caused by ANIMURA.

How to Start a Return or Exchange

Use our Contact Us page and provide your order number, customer name, phone number, reason for exchange or return, and photos if the issue involves damage, defect, or an incorrect item.